At GNSA Group Inc, we strive to provide quality products and services. If you are not completely satisfied with your purchase, we offer a refund policy under the conditions outlined below.

1. Eligibility for Refunds

To be eligible for a refund:

  • The item must be returned within 30 days of purchase.
  • The product must be unused, in its original packaging, and in the same condition as received.
  • Proof of purchase (receipt or order confirmation) is required.

2. Non-Refundable Items

Certain items are non-refundable, including:

  • Digital products or downloadable software.
  • Personalized or custom-made items.
  • Items marked as final sale.
  • Products that are damaged due to misuse or negligence.

3. Refund Process

  • To initiate a refund request, contact us at contact@gnsagroup.com1 with your order details.
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within business days, and the amount will be credited to your original payment method.

4. Late or Missing Refunds

  • If you haven’t received a refund yet, check your bank account and contact your credit card company.
  • If the issue persists, reach out to us at contact@gnsagroup.com.

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us within [X] days of receiving your order.

6. Shipping Returns

  • Customers are responsible for return shipping costs unless the return is due to our error.
  • We recommend using a trackable shipping service or purchasing shipping insurance for high-value returns.

7. Contact Information

For any questions regarding refunds or returns, please contact us at:

  • Company Email: contact@gnsagroup.com
  • Phone: 832-388-3205
  • Office Address: 1105 Hancock Springs Lane, Friendswood, Texas, 77546